Commercial Cleaning Service

1.  Our Disclosures

2. Introduction
   1. These terms and conditions (Terms) are entered into between Cost Comparison Pty Ltd, t/a Service Lead Pro and Service Lead ABN 60 655 338 284(we, us or our) and you, together the Parties and each a Party.
   2. We provide an online platform (Platform) where customers seeking cleaning or pest control services (Customers) are able to connect and transact with service providers who are able to provide such services to them (Professionals).
   3. In these Terms, you means (as applicable) the person or entity registered with us as a Customer
   4. If you are using the Platform on behalf of your employer or a business entity, you, in your individual capacity, represent and warrant that you are authorized to act on behalf of your employer or the business entity and to bind the entity and the entity’s personnel to these Terms.
3. Acceptance and Platform License
   1. You accept these Terms by checking the box stating “I accept”. 
   2. You must be at least 18 years old to use the Platform.
   3. We may amend these Terms at any time, by providing written notice to you. By checking the box or continuing to use the Platform after the notice or 30 days after notification (whichever date is earlier), you agree to the amended Terms. If you do not agree to the amendment, you may terminate these Terms in accordance with the “Termination” clause.
   4. If you access or download our mobile application from (1) the Apple App Store, you agree to any Usage Rules set forth in the App Store Terms of Service or (2) the Google Play Store, you agree to the Android, Google Inc. Terms and Conditions including the Google Apps Terms of Service.
   5. Subject to your compliance with these Terms, we grant you a personal, non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to download and use our Platform in accordance with these Terms.  All other uses are prohibited without our prior written consent.
   6. When using the Platform, you must not do or attempt to do anything that is unlawful or inappropriate, including:

3. 1. anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual's consent) or any other legal rights;
   2. using the Platform to defame, harass, threaten, menace or offend any person;
   3. using the Platform for unlawful purposes;
   4. interfering with any user of the Platform;
   5. tampering with or modifying the Platform (including by transmitting viruses and using trojan horses);
   6. using the Platform to send unsolicited electronic messages;
   7. using data mining, robots, screen scraping or similar data gathering and extraction tools on the Platform; or
   8. facilitating or assisting a third party to do any of the above acts.
4. Accounts
   1. You must register on the Platform and create an account (Account) to access the Platform’s features.
   2. You may only have 1 Account as a Customer on the Platform.
   3. You must provide basic information when registering for an Account including your contact name and email address and you must choose a username and password. The username you choose must not (1) be offensive or in other ways insulting or (2) contain characteristics which belong to a third party, including names of famous persons, or personal names to which you do not own the rights.
   4. Once you have registered an Account, your Account information will be used to create a profile which you may then curate.
   5. All personal information you provide to us will be treated in accordance with our Privacy Policy.
   6. You agree to provide and maintain up to date information in your Account and to not share your Account password with any other person. Your Account is personal and you must not transfer it to others.
   7. You are responsible for keeping your Account details and your username and password confidential and you will be liable for all activity on your Account, including purchases made using your Account details. You agree to immediately notify us of any unauthorized use of your Account.
5. Platform summary
   1. The Platform is a marketplace where Customers can seek Professionals to provide cleaning and pest control services. We provide the Platform to users (including hosting and maintaining the Platform), process payments between Customers and Professionals, and provide promotional opportunities for Professionals (together, the Services). You understand and agree that we only make available the Services. We are not party to any agreement entered into between a Customer and a Professional and we have no control over the conduct of Professionals, Customers, or any other users of the Platform
   2. acquire cleaning or pest control servicesan Account on the Platform and the online booking form to request a booking for the specific service that require (Booking Request). insert other details, including location, and budget for the services.
   3. A Professional wanting to provide services an Account with details of their service specializations and costs on the Platformtheir location, what services they can provide and their rates, including any GST payable once a Booking Request, we will connect you with the nearest available service provider who can carry out the job. If the assigned service provider is unable or unwilling to complete the job, we will attempt to assign another provider. If a suitable provider cannot be assigned, we will refund the deposit in full.
   4. Once a Customer’s booking request is confirmed, a Confirmed Booking is created, which includes the time and date for the provision of the services (Service Date) and a description of the services to be provided (Services). The assigned service provider will contact you directly to coordinate and complete the job.
   5. Once a Confirmed Booking is made, can communicate privately online via or the Platform.
   6. You may enter into written agreements in relation to the services. To the extent there is inconsistency between any additional terms and conditions and these Terms, these Terms will prevail.
   7. Professionals additional terms and conditions. By creating a Confirmed Booking, accepting the additional terms and conditions of the relevant Professional.
6. Access to the Premises
   1. By making a Confirmed Booking, will be available at the premises for the entire duration of the Services on the Service Date as set out in the Confirmed Booking.
   2. must provide the Professional with access to the premises on the Service Date:

1. to the extent required for the Professional to perform the Services; and
2. until at least 7:00pm on the Service Date to account for potential delays beyond the Professional’s control.

7. Access to Hot Water, Electricity and Parking
   1. must ensure that the premises, on the Service Date:

1. has a working hot water connection sufficient for the Professional to perform the Services;
2. has a working electricity connection sufficient for the Professional to perform the Services; and
3. has car parking adjacent to the premises.

8. Communication
   1. We may contact you via the Platform using in-Account notifications, or via off-Platform communication channels, such as text message or email.
   2. Once a Confirmed Booking is made, Customers and Professionals can communicate privately or online through the Platform. Customers and Professionals must not use the messaging service to organise the provision of cleaning or pest control services off the Platform, or otherwise to attempt to circumvent the payment of Service Fees to us.
9. Payments
   1.  agree to pay (and your chosen payment method will be charged) cost of the Confirmed Booking (Booking Fees) when a Confirmed Booking is created.
   2. credit/debit card will be pre-authorized up to the amount of the Booking Fees at the time a Confirmed Booking is created.
   3. services fees (including any third-party payment processing fees) to the Professional  (Service Fee).
   4. We may pre-authorise or charge your payment method for a nominal amount to verify the payment method.
   5. The payment methods we offer for the Booking Fees are set out on the Platform. We may offer payment through a third-party provider. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions.
   6. You must not pay, or attempt to pay, the Booking Fees by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorized to use the debit card or credit card to make the payment.
   7. You agree that we may set-off or deduct from any monies payable to you under these Terms, any amounts which are payable by you to us (whether under these Terms or otherwise).
   8. We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor stripe.
10. Refunds and Cancellation Policy
    1. This Refund and Cancellation Policy applies to all cleaning and pest services booked and paid for through the Platform. It does not cover any refunds or disputes related to products or services obtained directly from individual service providers outside our platform.
    2. Service Non-Performance: If a Professional fails to perform the agreed-upon cleaning or pest control service or does not meet the standards outlined in the booking request, you may be eligible for a full refund of the Booking Fees.
    3. Cancellation by the Professional: In the event that a Professional cancels a Booking after it has been confirmed and payment has been made, you must contact us and we will refund you full amount of the Booking Fee.
    4. Cancellation by you: You may be eligible for a refund of the Booking Fee if you cancel a Booking at least 48 hours prior to the Service Date. However, cancellation fees or penalties may apply. If you cancel less than 48 hours prior to the Service Date, you will not be entitled to any refund of the Booking Fee.
    5. Unsatisfactory Service: Subject to your Consumer Law Rights, if you are dissatisfied with the quality or outcome of a cleaning service, you may request a re-clean within 7 days after the relevant service has been completed by the Professional. We offer a free re-clean for up to 7 days following the job. If the service provider fails to provide the re-clean, you may be eligible for a partial refund for the specific parts of the service that were missed. You will be required to provide reasonable evidence to support your claim.
    6. Refund Process: To initiate a refund request, you must contact our customer support team via email The refund request should include the Booking details, reason for the refund, and any supporting evidence, if applicable. Upon receiving a refund request, we will review the claim and may contact both you and the Professional for additional information or clarification. We aim to resolve refund requests promptly and fairly. If the refund request is deemed eligible and approved, we will issue the refund in the original form of payment within a reasonable timeframe. Please note that refunds may take several business days to process depending on the payment method and financial institution.
    7. For any disputes between you and a Professional, we encourage parties to attempt to resolve disputes (including claims for returns or refunds) with the other party directly and in good faith, either on the Platform or through external communication methods. In the event that a dispute cannot be resolved through these means, the parties may choose to resolve the dispute in any manner agreed between the Parties or otherwise in accordance with applicable laws.
    8. If you have any questions or concerns regarding our refund policy, please contact our customer support team for assistance.
    9. This clause will survive the termination or expiry of these Terms.
11. Identify verification
    1. If we choose to conduct identity verification or background checks on any Professional, to the extent permitted by law, we disclaim all warranties of any kind, either express or implied, that such checks will identify prior misconduct by a Professional or guarantee that a Professional will not engage in misconduct in the future. Any verification of Professionals on the Platform is not an endorsement or recommendation that the Professional is trustworthy or suitable. You should do your own due diligence before using a Professional's services.
    2. You acknowledge and agree that (1) the Identity Check may not be fully accurate, as it is dependent on the information provided by the relevant individual or Professional and/or information or checks performed by third parties; and (2) you should not rely on the Identity Check, and you should make your own inquiries as to the accuracy, legitimacy, validity, credibility or authenticity of any users of the Platform.
12. Reviews
    1. Professionals may review their experience with the Customer on the Platform, and may review with the Professional on the Platform, including the services (each a Review).
    2. Reviews can be viewed by any user and will remain viewable until the relevant Account is removed or terminated.
    3. You agree to provide true, fair and accurate information in your Review. If we consider that the Review is untrue, unfair, inaccurate, offensive or inappropriate, we may delete the Review or ban you from posting the Review. We do not undertake to review each Review. To the maximum extent permitted by law, we are not responsible for the content of any Reviews.
    4. You can write a Review about a Professional if you have had an experience with that Professional, which means that (1) you have engaged the Professional through the Platform; or (2) you can otherwise document your interaction with the Professional in relation to the Platform, including via correspondence (collectively referred to as a Customer Experience).
    5. Your Customer Experience must have occurred in the 12 months prior to you writing a Review.
    6. You may only write about your own Customer Experience. You are not permitted to write a Review about somebody else’s Customer Experience, such as that of a family member or friend.
    7. You are encouraged to be specific and factual in your Reviews. If you have been offered an incentive by a Professional to write a Review, you should include information about this in your Review. Incentives include the Professional offering you a gift, reward, discount or advantage for writing a Review about the Professional on the Platform.
    8. This clause will survive the termination or expiry of these Terms.
13. Intellectual Property
    1. All intellectual property (including copyright) developed, adapted, modified or created by us or our personnel (including in connection with the Terms, any content on the Platform, and the products) (Our Intellectual Property) will at all times vest, or remain vested, in us.
    2. We authorise you to use Our Intellectual Property solely for the purposes for which it was intended to be used.
    3. You must not, without our prior written consent:

1. copy, in whole or in part, any of Our Intellectual Property;
2. reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party; or
3. breach any intellectual property rights connected with the Platform, including (without limitation) altering or modifying any of Our Intellectual Property; causing any of Our Intellectual Property to be framed or embedded in another website; or creating derivative works from any of Our Intellectual Property.
   4. Nothing in the above clause restricts your ability to publish, post or repost Our Intellectual Property on your social media page or blog, provided that:

1. you do not assert that you are the owner of Our Intellectual Property;
2. unless explicitly agreed by us in writing, you do not assert that you are endorsed or approved by us;
3. you do not damage or take advantage of our reputation, including in a manner that is illegal, unfair, misleading or deceptive; and
4. you comply with all other terms of these Terms.
   5. This clause will survive the termination or expiry of these Terms.

14. Content you upload
    1. You may be permitted to post, upload, publish, submit or transmit relevant information and content including Task Listings and Reviews (User Content) on the Platform. We may run campaigns via the Platform and via social media that encourage you to post User Content on social media using specific hashtags (#) (Tag).
    2. If you make any User Content available on or through the Platform, including on social media using a Tag, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of the Platform and our social media platforms. We agree to only modify User Content to the extent reasonably required by us. You may request that any of your User Content is removed from the Platform or social media by sending us an email to the address at the end of these Terms. We will endeavor to action any removal requests within a reasonable time.
    3. You agree that you are solely responsible for all User Content that you make available on or through the Platform, including on social media using a Tag. You represent and warrant that:

1. you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and
2. neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Platform (including on social media) will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
   4. We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.
   5. This clause will survive the termination or expiry of these Terms.

15. Warranties
    1. You represent, warrant and agree that:

15. 1. you will not use our Platform, including Our Intellectual Property, in any way that competes with our business;
    2. there are no legal restrictions preventing you from entering into these Terms; 
    3. all information and documentation that you provide to us in connection with these Terms is true, correct and complete
16. Australian Consumer Law
    1. Certain legislation, including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth), and similar consumer protection laws and regulations, may confer you with rights, warranties, guarantees and remedies relating to the provision of the Platform by us to you which cannot be excluded, restricted or modified (Consumer Law Rights).
    2. If the ACL applies to you as a consumer, nothing in these Terms excludes your Consumer Law Rights as a consumer under the ACL. You agree that our Liability for the Platform provided to an entity defined as a consumer under the ACL is governed solely by the ACL and these Terms. 
    3. Subject to your Consumer Law Rights, we exclude all express and implied warranties, and all material, work and services (including the Platform) are provided to you without warranties of any kind, either express or implied, whether in statute, at law or on any other basis.
    4. As a Customer, the services provided by a Professional may also confer on you certain rights under the ACL.
    5. This clause will survive the termination or expiry of these Terms.
17. Exclusions to liability
    1. anything to the contrary, to the maximum extent permitted by law we will not be liable for, and you waive and release us from and against, any Liability caused or contributed to by, arising from or connected with: 

1. the use or results of any Third Party ID Service or Identity Check;
2. any aspect of the Customer and Professional interaction including the services offered by the Professional, the description of the services requested or offered, any advice provided, the performance of services or; and
3. any event outside of our reasonable control.
   2. This clause will survive the termination or expiry of these Terms.

18. Limitations on liability
    1. To the maximum extent permitted by law: 

1. neither Party will be liable for Consequential Loss;
2. each Party’s liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party or any of that Party’s personnel, including any failure by that party to mitigate its losses; and
3. our aggregate liability for any Liability arising from or in connection with these Terms will be limited to us resupplying the  Services to you or, in our sole discretion, to us repaying you the amount of the paid by you to us in respect of the supply of the  Services to which the Liability relates, or where there are no paid, $50. 
   2. This clause will survive the termination or expiry of these Terms.

19. Termination
    1.  Account and these Terms may be terminated by you at any time
    2. These Terms will terminate immediately upon written notice by a Party (Non-Defaulting Party) if:

1. the other Party (Defaulting Party) breaches a material term of these Terms and that breach has not been remedied within 10 Business Days of the Defaulting Party being notified of the breach by the Non-Defaulting Party; or
2. the Defaulting Party is unable to pay its debts as they fall due.
   3. if you repeatedly receive negative Reviews, then this will be considered a breach of a material term for the purpose of the above clause.
   4. Should we suspect that you are in breach of these Terms, we may suspend your Account while we investigate the suspected breach.
   5. Upon expiry or termination of these Terms:

1. we will remove your access to the Platform;
2. we will immediately cease providing the  Services;
3. you agree that and to the maximum extent permitted by law, any payments made by you to us (including any (Booking Fees) are not refundable to you;
4. we will cancel any existing Confirmed Bookings and the Booking Fee (minus the Service Fee) will be refunded to you;
5. where we terminate the Terms for any reason, you also agree to pay us our reasonable additional costs directly arising from such termination.
   6. Termination of these Terms will not affect any rights or liabilities that a Party has accrued under it. 
   7. This clause will survive the termination or expiry of these Terms.

20. Notice regarding Apple
    1. To the extent that you are using or accessing our Platform on an iOS device, you further acknowledge and agree to the terms of this clause. You acknowledge that these Terms are between you and us only, not with Apple Inc. (Apple), and Apple is not responsible for the Platform and any content available on the Platform.
    2. Apple has no obligation to furnish you with any maintenance and support services with respect to our Platform.
    3. If our mobile application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the mobile application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the mobile application and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our responsibility.
    4. Apple is not responsible for addressing any claims by you or any third party relating to our mobile application or your use of our mobile application, including but not limited to (1) product liability claims; (2) any claim that our mobile application fails to conform to any applicable legal or regulatory requirement; and (3) claims arising under consumer protection or similar legislation.
    5. Apple is not responsible for the investigation, defence, settlement and discharge of any third-party claim that our mobile application infringes that third party’s intellectual property rights.
    6. You agree to comply with any applicable third-party terms when using our mobile application, including any Usage Rules set forth in the Apple App Store Agreement of Service.
    7. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of these Terms.
    8. You hereby represent and warrant that (1) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (2) you are not listed on any U.S. Government list of prohibited or restricted parties.
21. General
    1. Assignment: Subject to the below clause, a Party must not assign or deal with the whole or any part of its rights or obligations under these Terms without the prior written consent of the other Party (such consent is not to be unreasonably withheld).
    2. Assignment of Debt: You agree that we may assign or transfer any debt owed by you to us, arising under or in connection with these Terms, to a debt collector, debt collection agency, or other third party.
    3. Confidentiality: Other than where the disclosure is permitted by law, each Party agrees not to disclose any confidential information it may access on or through the Platform to a third party, or otherwise misuse such confidential information. Confidential information may include confidential information supplied to you by us, by a Customer, or by a Professional.
    4. Disputes:  In relation to a dispute, controversy or claim arising from, or in connection with, these Terms (including any question regarding its existence, validity or termination) (Dispute) between a Customer and us, or a Professional and us, a Party may not commence court proceedings relating to a Dispute without first meeting with a senior representative of the other Party to seek (in good faith) to resolve the Dispute. If the Parties cannot agree how to resolve the Dispute at that initial meeting, either Party may refer the matter to a mediator. If the Parties cannot agree on who the mediator should be, either Party may ask the Queensland Law Society to appoint a mediator. The mediator will decide the time, place and rules for mediation. The Parties agree to attend the mediation in good faith, to seek to resolve the Dispute. The costs of the mediation will be shared equally between the Parties. Nothing in this clause will operate to prevent a Party from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.
    5. Entire Terms: Subject to your Consumer Law Rights, these Terms contains the entire understanding between the Parties and the Parties agree that no representation or statement has been made to, or relied upon by, either of the Parties, except as expressly stipulated in these Terms, and these Terms supersedes all previous discussions, communications, negotiations, understandings, representations, warranties, commitments and agreements, in respect of its subject matter.
    6. Further assurance: You agree to promptly do all things and execute all further instruments necessary to give full force and effect to these Terms and your obligations under it.
    7. Governing law: This Agreement is governed by the laws of Queensland.  Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in Queensland and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts. 
    8. Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided in your Account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
    9. Publicity: ou agree that we may advertise or publicise the broad nature of our supply of the  Services to you, including on our website or in our promotional material.
    10. Relationship of Parties: These Terms are not intended to create a partnership, joint venture, employment or agency (subject to us acting as your limited payment agent) relationship between the Parties.
    11. Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.
    12. Third party sites: The Platform may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase goods or services from a third-party website linked from the Platform, such third party provides the goods and services to you, not us. We may receive a benefit (which may include a referral fee or a commission) should you visit certain third-party websites via a link on the Platform (Affiliate Link) or for featuring certain products or services on the Platform. We will make it clear by notice to you which (if any) products or services we receive a benefit to feature on the Platform, or which (if any) third-party links are Affiliate Links.
22. Definitions
    1. Consequential Loss includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.
    2. Intellectual Property means any copyright, registered or unregistered designs, patents or trademarks, domain names, know-how, inventions, processes, trade secrets or confidential information; or circuit layouts, software, computer programs, databases or source codes, including any application, or right to apply, for registration of, and any improvements, enhancements or modifications of, the foregoing.
    3. Intellectual Property Rights means for the duration of the rights in any part of the world, any industrial or intellectual property rights, whether registrable or not, including in respect of Intellectual Property.
    4. Intellectual Property Breach means any breach by you (or any of your personnel) of any of our Intellectual Property Rights (or any breaches of third party rights including any Intellectual Property Rights of third parties).
    5. Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under the statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a party to these Terms or otherwise.

For any questions or notices, please contact us at:

Cost Comparison Pty Ltd, t/a Service Lead Pro and Service Lead (ACN 655 338 284)

Email: info@servicesleadpro.com.au

Last update: 25 May 202